Bracelayer USA Return & Exchange Policy
How do I process a return or exchange?
1. Visit our Return & Exchange Portal
Start your request through our online portal.
2. Enter your order information
Enter your order number and the email address associated with your order.
3. Select your item(s)
Choose the item or items you would like to return or exchange.
4. Submit your request
Follow the instructions in the portal to complete your request.
Our team reviews all return and exchange requests. Once approved, you’ll receive an email with your return shipping instructions.
What items are returnable?
- Products are eligible for return or exchange within 60 days of delivery, with some exceptions.*
- Items must be unwashed, in 100% resellable condition, and have all original tags attached. Original packaging should be included whenever possible.
*Items marked Clearance, Final Sale, or non-returnable at the time of purchase are not eligible for return or exchange.
Are there any costs for returns or exchanges?
For returns that are not eligible for Guaranteed Fit, customers are responsible for the cost of shipping the original item back to Bracelayer.
For approved exchanges, Bracelayer covers the cost of shipping the replacement item to you.
Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by Bracelayer or an eligible product defect.
What is Guaranteed Fit?
We know the right fit can sometimes take a second try. With Bracelayer Guaranteed Fit, your first eligible size exchange is on us.
Guaranteed Fit includes one eligible size exchange per order. Bracelayer covers the cost of shipping your original item back to us and shipping the replacement item to you.
Learn more about Guaranteed Fit.
Can items be exchanged?
Yes. Eligible products can be exchanged for another size, colour, or available product option, subject to availability.
Once we’re notified of your approved exchange, your replacement will be processed according to the instructions provided through our Return & Exchange Portal.
What if my item is damaged, defective, or incorrect?
Please submit a request through our Return & Exchange Portal as soon as possible, preferably within 7 days of delivery.
Include clear photos and a brief description of the issue. If we confirm that the product is defective or that we sent you the incorrect item, Bracelayer will cover the applicable shipping costs.
How do I ship back my item?
Once your return or exchange has been approved, you’ll receive an email with shipping instructions.
Please do not ship your item back before your return has been approved, as unauthorized returns may not be accepted.
How soon will I get my refund?
Once your returned item has been received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method. Refunds are typically processed within 5 to 7 business days after approval. Your bank or credit card provider may require additional time for the funds to appear in your account.
My question isn't addressed here
If you have any questions about returns or exchanges, please contact us at support@bracelayer.com.